Shipping policy

SHIPPING POLICY

CCTV Security Camera Warehouse is operated by Vistavision Pty Ltd ABN 53 101 879 869.

DELIVERY OPTIONS

We offer the following delivery options where available:

Standard Shipping

Standard delivery is provided through Australia Post, StarTrack or another suitable carrier. Tracking is provided for most orders.

Free standard shipping may be available on eligible orders. Bulky, heavy, freight, regional or remote-area deliveries may be excluded. Any applicable delivery charge will be displayed at checkout or advised before the order is confirmed.

Express Shipping

Express delivery may be available for an additional charge. Express delivery does not necessarily mean same-day dispatch, and availability depends on the product, destination and carrier network.

Road Freight

Large, heavy or fragile products may be delivered by road freight. Freight costs and delivery timeframes depend on the product, destination, access conditions and carrier.

Some freight deliveries may require someone to be available to receive and sign for the order.

ORDER PROCESSING

Orders placed before 1:00 pm Australian Western Standard Time, Monday to Friday, may be eligible for same-day dispatch where:

• The products are in stock
• Payment has cleared
• No additional information or verification is required
• The order does not require special preparation or freight arrangements

Same-day dispatch is a processing target rather than a guaranteed delivery commitment.

Orders placed after the cut-off time, on weekends or on Western Australian public holidays will generally be processed on the next business day.

We will send an email or SMS when your order has been prepared or dispatched.

DELIVERY TIMEFRAMES

Delivery estimates shown at checkout, supplied by our team or provided through tracking are estimates only.

Actual delivery times can be affected by:

• The delivery destination
• Carrier network conditions
• Public holidays and peak periods
• Weather or natural events
• Road closures or transport disruptions
• Regional and remote-area delivery schedules
• Freight handling requirements

If your order has not arrived within the stated timeframe or a reasonable time, please contact us so we can investigate and provide an appropriate resolution.

STOCK AVAILABILITY AND BACKORDERS

Stock information is updated regularly, but occasional discrepancies can occur.

If a product is unavailable after you place an order, we will contact you and may offer:

• A revised dispatch estimate
• A suitable alternative
• A split shipment
• Cancellation of the unavailable item and a refund

We will not substitute a materially different product without your agreement.

DELIVERY ADDRESSES

Customers are responsible for providing a complete and accurate delivery address.

Please contact us immediately if an address needs to be changed. We cannot guarantee that an address can be changed after an order has entered packing or been dispatched.

Additional costs caused by an incorrect or incomplete address, refusal of delivery or failure to collect a parcel may be charged to the customer where reasonable and permitted by law.

AUTHORITY TO LEAVE

Where authority to leave is selected or provided, the carrier may leave the order in the nominated location without obtaining a signature.

Please choose a secure and weather-protected location. Delivery under an authority-to-leave instruction will generally be treated as completed when the carrier records the parcel as delivered to the nominated address or location.

Nothing in this section limits rights relating to an incorrectly delivered, damaged or otherwise non-compliant order.

LOST, DELAYED OR DAMAGED DELIVERIES

If tracking shows an unexpected delay, loss or delivery you cannot locate, please contact us promptly.

We may ask you to:

• Check the delivery address
• Check around the property and with other occupants
• Contact or cooperate with the carrier
• Provide a written declaration or other information required for an investigation

If an order arrives visibly damaged, photograph the packaging and product before discarding the packaging.

We will work with the carrier and provide a remedy where required by law. Your rights are not limited by the outcome of a carrier claim.

BULKY AND HEAVY PRODUCTS

Bulky and heavy products may require:

• A business address or suitable delivery access
• Assistance unloading the product
• A forklift or loading facility
• Delivery to a nearby depot
• Additional freight charges

We will contact you if special delivery arrangements are required.

CLICK & COLLECT

Click & Collect is available from our Osborne Park store for eligible orders.

Please wait until you receive confirmation that your order is ready before travelling to the store.

When collecting, please bring:

• Your order confirmation
• Suitable identification
• Written authority if collecting on behalf of another person or business

Orders will not be released where we cannot reasonably verify the collection.

Email: sales@smarthomegroup.com.au

Telephone: (08) 9446 4433

Chat or text: 0483 939 639

Collection address:
2/40 Collingwood Street
Osborne Park WA 6017
Australia